A 20% Deposit must be made by CASH or CHEQUE to secure your reservation.
Full payment must be made on the morning the car arrives or at any time before (ONLY IF PAYING WITH CASH)
Cheque or transfer payments cannot be accepted less than 14 days prior to travel other than by prior agreement
Cancellation Policy
All cancellations and alterations must be advised by telephone
Cancellation Fees that will be due are as follows
Less than 72 hours prior to time of travel - full payment due
Less than 14 days prior to date of travel:
Chauffeur drive or transfers - 20%
Touring & sightseeing services or corporate events- 50%
Over 14 days prior to date of travel - Admin fees of 20% i.e your deposit
Reservations may be altered with reasonable notice.
At the company's absolute discretion cancellation charges may be applied as credit against future reservations.
Waiting time. Up to 1 hour on airport collections and 90 minutes on seaport collections included in the price.
Other waiting is chargeable at minimum £7.20 per 15 minutes or part thereof except by prior arrangement.
Surcharges will apply on public holidays.
The company will undertake to provide service as agreed but cannot be held liable for circumstances beyond it's control which may prevent it from doing so, such as flight changes, traffic congestion, security operations, hazardous weather conditions etc.
Vehicles and passengers are fully insured as required by U.K. law.
Smoking is not permitted in the company's vehicles at any time.
The company reserves the right to refuse service to anyone whose behaviour it considers to be inappropriate and/or of a threatening nature and/or persons who are under the influence of alchohol or drugs. Under such circumstances no monies will be refunded.
The above does not affect your statutory rights
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